Public water and sewer questions
Use the Village Water and Sewer FAQs for the current utility guidance and the Public Works contact page for department and after-hours routes. For basement sewage backup, the Village asks residents to contact Public Works before a plumber so it can assess the main-versus-private-line question.
A bill question belongs with the supplier's account process. A water-quality change needs current official guidance, not a generic statement that water is safe. The service-line record page shows how to start with the Village's material inventory.
Building work and inspection
The Building Division handles plan review, permits, inspections, and records within its jurisdiction. Use its permit page for current applications. Confirm the complete address and scope before relying on a form category or an earlier project's approval.
State licensing is a separate check
Use the IDPH plumbing program to reach official license verification. Match the record to the business actually performing the work. State licensing, local requirements, insurance, and the written repair scope should not be collapsed into one vague statement that a company is “approved.”
Private work needs a confirmed recipient
The referral number on this website is not a Village telephone number. Ask the business answering to identify itself and confirm the address, work type, and assessment terms. If the property has another water supplier or a private septic system, state that at the start. The postal city name alone does not settle utility responsibility, permit authority, or service coverage.